Customer Service

We're a small team but we want to provide you with the best level of service possible, so we're available on email, chat, and phone. 

Just email us at support@breathalyzer.com.au or chat with us live (bottom right corner) during our business hours Mondays to Fridays 9am to 5pm (AEST). 

If you'd like a personal call instead, email or chat to us with your phone number and someone from the team can call you back as soon as possible. 

 

ACCEPTED PAYMENT METHODS

You can pay with credit card or Paypal.

1. Credit Card - Use Eway to pay securely with credit card, or select Paypal as your payment method. You do not need to have a Paypal account to do this.Then click on PLACE ORDER and you will be led to a Paypal page where you only have to submit your credit card details. The payment will be processed via Paypal. 

2. Paypal - Select Paypal as your payment method and then click on PLACE ORDER. After submitting your order, you will be led to the Paypal payment page. Simply log in to your Paypal account to complete the payment. Your Paypal account will allow you to pay via direct deposit, however take note that this takes longer to process.

 

Paypal is one of the safest, most secure way to shop online while keeping your financial information private and protected. After you sign up with Paypal, you can choose to pay via bank deposit or credit card.  If you do not have a Paypal account, you can set one up very easily on Paypal.com.au.

When we receive your order we will send you a confirmation email with your order number and order details attached. If there are any problems with your order please email us at support@breathalyzer.com.au for assistance.

 

SHIPPING/DELIVERY

Once payment is confirmed, our team will get your order packed and shipped. This may come from our existing stock or come directly from our supplier or dropshipper. 

We offer free shipping on all orders within Australia! Visit our shipping page for more information. 


OUT OF STOCK / BACKORDERS

If a popular item has sold out we will contact you by phone or email and refund you or offer you an alternative. This will be done within 3 business days of your order. 

Please note that if a refund is required, once requested monies can take up to 7 days to appear back in your account.

If we are expecting stock to come in later, we will notify you and you can choose to either wait for the product to come into stock, change to a different product or cancel your order. 


RETURNS & WARRANTY

All our products are stock from the authorised local distributors, therefore they come with full Australian warranty. 

For any faults and returns, please contact us first and we will help you determine the next best course of action. Sometimes, you will find that the product is not faulty but is just being used incorrectly. Contacting us first and explaining the whole situation to us will help us diagnose the issue and possibly save you the cost and trouble of sending the whole product back to us for a diagnosis. 

Please note that Calibration is not covered as a warranty issue.

Visit our Returns Policy page for further information.